Collection of Personal Information

Information You Provide Directly
Neighborhood Electric Inc. may collect personal information directly from you. This can happen in several ways—for example, when you fill out a web form, register online or in person, schedule an appointment, submit a service request, contact our customer support team, or sign a contract.

The personal information we may collect directly from you includes, but is not limited to:

• First and last name
  
  
• Address
  
  
• Email address
  
  
• Phone number
  
  

Information Collected Automatically from Your Device
Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar tools to automatically gather information about your device and how you interact with our site. This may include:

• IP address
  
  
• Browser type and operating system
  
  
• Geographic location
  
  
• Referring website address
  
  
• Site usage behavior
  
  

These technologies help us improve functionality, personalize your experience, and support features such as tracking live chat conversations. Please note that if you disable cookies in your browser, parts of our website may not function correctly. You can learn more about managing cookies at www.allaboutcookies.org.

Our email campaigns may also use tracking tools like web beacons and pixels to collect similar information, such as:

• Your IP address
  
  
• Browser type and version
  
  
• Email engagement metrics
  
  

Information from Our Advertising Partners
In some cases, we may receive personal information about you from our advertising partners. This may include:

• Demographic data
  
  
• Electric power usage
  
  
• Utility rate details
  
  
• Geographic location
  
  

Email and Text Message Communications

By opting into SMS messaging through a web form or any other method, you agree to receive SMS messages from Neighborhood Electric Inc.. These messages may include:

• Appointment scheduling and reminders
  
  
• Post-visit instructions
  
  
• Lab notifications
  
  
• Billing notifications
  
  

Message frequency may vary. Message and data rates may apply based on your mobile plan. For assistance, reply HELP. To unsubscribe, reply STOP to any message.

Contact Information

If you have any questions about this policy or our privacy practices, please reach out to us:

Phone: 630-318-6373
Email: info@neighborhoodelectricinc.com